Privacy policy
This policy covers the entropyxlabs.com website. Our products have their own data-processing terms, agreed per engagement, because they run on client infrastructure.
Who we are
EntropyX Labs Pvt Ltd (“EntropyX Labs”, “we”), a company based in India, operates this website. Questions about this policy go to sales@entropyxlabs.com.
What we collect and why
| Data | When | Purpose | Kept for |
|---|---|---|---|
| Name, email, company, role, interest, message | When you submit the contact form | To reply to your enquiry and prepare a proposal | Up to 24 months after the last contact, or until you ask us to delete it |
| IP address, user agent, page, time | With a form submission | Abuse prevention and rate limiting | With the enquiry record |
| Server and CDN logs (IP, user agent, URL, time) | Every request | Security, availability and debugging | Rotated on a short schedule, typically under 30 days |
| Theme preference | If you use the light/dark toggle | Remember your choice | In your browser’s local storage only; never sent to us |
We do not use advertising trackers or third-party analytics cookies on this site. If that changes, this page will say so and any consent required will be requested first.
Legal basis
We process enquiry data because you asked us to respond (steps prior to a contract) and because we have a legitimate interest in answering business enquiries and protecting the site from abuse. Where consent is required by your local law, submitting the form is how you give it; you can withdraw it by asking us to delete your data.
Who sees it
- EntropyX Labs engineers who answer enquiries.
- Cloudflare, Inc., which provides TLS termination and content delivery for the site and therefore processes request metadata.
- Our email provider, when an enquiry is forwarded to the team by email.
We do not sell personal data and do not share it with anyone else unless required by law.
Where it is processed
Enquiries are stored on servers we operate. Request metadata passes through Cloudflare’s global network. If you are in the EU, UK or another jurisdiction with transfer rules, data may be processed in India; contact us if you need details of the safeguards applied.
Your rights
You can ask for a copy of the personal data we hold about you, ask us to correct or delete it, or object to our processing, by emailing sales@entropyxlabs.com. We answer within one business day and complete requests within 30 days. Residents of India have rights under the Digital Personal Data Protection Act, 2023; residents of the EU and UK have rights under the GDPR and UK GDPR, including the right to complain to a supervisory authority.
Children
This site is for businesses and is not directed at children. We do not knowingly collect data from anyone under 18.
Changes
Changes to this policy are dated at the top of the page and listed in the changelog.